The quick answer
Confirm permission, the exact access point and the conditions around the parked vehicle. Describe slopes, soft ground, traffic, barriers and height restrictions. The provider must assess whether the location and equipment suit the job; a booking enquiry is not approval to work at any address.
Describe the actual parking position
State whether the vehicle is on a drive, shared car park, roadside bay or operational yard. Give the affected wheel’s position and anything that limits access around it. A street address alone does not show whether the fitter can reach that side of the vehicle.
Do not drive a flat or suspected unsafe vehicle to improve the parking position. Explain the existing conditions and let the provider discuss suitable arrangements.
Mention the surface and slope
A firm-looking surface in a photograph may conceal a slope, loose material or a weak cover. Describe anything you know about the ground and the space available. Safe lifting depends on an appropriate assessment and equipment, not on improvising supports from items at the property.
HSE’s tyre-work safety guidance explains why this work needs suitable precautions. Leave lifting and tyre handling arrangements to competent personnel. Do not pre-jack the vehicle in anticipation of a visit.
Check permission and entry arrangements
For a workplace or shared property, identify who can authorise the work and the working area. Give the correct gate, access hours, visitor process and a contact who will answer on the day. Explain barriers or vehicle-height restrictions before the service vehicle is dispatched.
Use a precise public access point in the enquiry. Avoid sending personal alarm codes or unrelated building security information in a general message. Arrange necessary access through the site’s normal process.
Identify the activity around the vehicle
| Situation | Information to give |
|---|---|
| Shared car park | Pedestrian routes, nearby parked vehicles and permission. |
| Business yard | Moving vehicles, loading operations and site controls. |
| Home drive | Slope, surface, space and entry restrictions. |
| Roadside bay | Traffic exposure and the vehicle’s actual position. |
Do not create an improvised work area in live traffic. If the situation changes, contact the provider rather than assuming the earlier arrangement remains suitable.
Prepare information and equipment access
Have the registration, full tyre markings if safely available, and the correct locking key ready. Make the vehicle available through an authorised person. Tell the provider about conversions, different axle fitments or access limitations caused by a load.
Confirm what is included in the work and who approves any change. If a wheel, sensor or other issue is discovered, tyre replacement alone may not resolve the complete problem.
Confirm the job before attendance
Fix My Tyre checks the replacement requirement, availability, price and suitable access before agreeing attendance. A photograph can support the discussion if taken safely, but it is not a substitute for the working assessment.
Keep a contact available for arrival instructions and any revised decision. If the location cannot support safe work, discuss the next suitable arrangement rather than pressuring a fitter to proceed.
Common questions
Can fitting take place on any driveway?
The actual surface, slope, space and job need assessment. Give the details before agreeing the visit.
Should I lift the vehicle before the fitter arrives?
No. Leave lifting and work preparation to the competent person carrying out the job.
What if the workplace gate has a height restriction?
Tell the provider its details before attendance so access can be assessed.
Sources and further reading
Guidance checked on 11 October 2026. Use the current official instructions for your vehicle and circumstances.