The quick answer
You share the vehicle and location; the fitter checks the tyre requirement, stock and access; you agree the price and arrangements; the tyre is replaced at a suitable working position. Recovery is a separate requirement if the vehicle cannot be worked on safely.
1. Explain the problem and the vehicle
Begin with the registration, vehicle type and affected wheel. Describe what you noticed: sudden deflation, repeated pressure loss, visible damage or a tyre that is already flat. Tell us whether you drove after the problem started, used sealant, or fitted a temporary spare.
For a van, mention the model and whether it is carrying a load. For an HGV or trailer, include axle and wheel position details and connect the fitter with the driver or operator who knows the vehicle.
2. Confirm the complete tyre specification
A size such as 205/55 R16 does not identify every suitable tyre. Load index, speed rating and any required extra-load, commercial or run-flat specification also matter. The existing tyre markings are helpful, but the vehicle’s approved fitment must still be checked. See our sidewall markings guide.
If different sizes are fitted front and rear, make clear which wheel is affected. A registration helps identify the vehicle, but modifications or alternative wheels mean it should not be treated as the only evidence.
3. Agree a location where the work can be done
Share the exact parking position, not just a postcode. The fitter needs suitable ground, space around the affected wheel and a way to position the service vehicle without creating a hazard. Gates, height limits, underground parking, loading bays and traffic movements can change access.
Explain these restrictions before attendance is agreed. If the vehicle is in an unsafe roadside position, recovery or traffic-management arrangements may need to come first. Do not move a damaged vehicle simply because a fitter is on the way; discuss the situation with the appropriate assistance provider.
4. Confirm what is included in the quote
Ask for the tyre specification, number of tyres, total price and what fitting or associated work is included. Ask about valve or TPMS requirements, balancing where relevant, disposal and any separate attendance charges. Do not assume every provider bundles these in the same way.
Check what happens if the wheel, valve or locking fixings reveal a problem. Agree how additional work or a changed price would be discussed. An arrival estimate should be distinguished from a guaranteed appointment; tyre sourcing and access can affect arrangements.
5. Let the professional handle the fitting
The technician assesses the working position and wheel assembly before proceeding. At a high level, replacement involves removing the affected wheel as appropriate, removing the damaged tyre, checking the relevant components, fitting the agreed tyre and completing the required fitting checks.
This is professional work, not a roadside DIY sequence. Do not jack up the vehicle in advance, loosen wheel fixings or attempt to inflate a visibly damaged commercial tyre while waiting.
6. Understand the handover
Before departure, confirm which tyre was fitted and ask about inflation, any TPMS procedure and wheel-fixing follow-up instructions appropriate to the vehicle. Keep the invoice and report any new warning or vibration rather than assuming it will settle.
Replacement does not resolve every wheel or vehicle fault. If wheel damage or another issue prevents safe completion, the next step may involve a workshop or recovery. Fix My Tyre offers replacement, not puncture repair or locking wheel nut removal.
Common questions
Do I need to be with the vehicle?
Tell us who will provide access, the locking key and any required approval. For fleets, agree who can authorise the work and how the driver will be contacted.
Will a mobile tyre change fix a damaged wheel?
Not necessarily. The wheel must be assessed separately; a damaged rim may prevent a satisfactory tyre fitment or require another service.
Is the service available at every listed town?
The directory shows enquiry areas. A particular visit still depends on the exact position, tyre requirement, stock and safe access.
Sources and further reading
Guidance checked on 10 October 2026. Use the current official instructions for your vehicle and circumstances.